Effective Date: 2025/3/13

Welcome to the official website of Shenzhen Dream Intelligent Equipment Co., Ltd (hereinafter referred to as "we" or "our company"). Our product attaches great importance to your privacy protection. Before using the product and service, please carefully read and thoroughly understand the following statement. By creating an account and registering for the service, you agree and accept the existing content of this clause and the content that we may update at any time.

Information Collection

1.1 Transaction Information and Dream Information are two separate types of Personal Information we collect, and they are used for different reasons. Transaction Information is collected through a variety of touchpoints, such as our stores, websites, etc. and it does not include any information collected through Dream technology. Dream Information is collected through your use of Dream product and mobile app.

1.2 Log info. When you use the service of our product, the server will automatically record some information, including but not limited to your use of our services, your visited URLs, the language set in your browser, and the time of your visit.

1.3 Device info. Certain products and/or services include a unique application number. When you install, activate, update, or uninstall relevant services, or when the services communicate with this product regularly (such as software updates), the system will send the application number and installation-related information (such as operating system type and application version number) to this product.

1.4 Transaction and follow-up information. For your purchase of our products from the website or retail store, we need to collect transaction information, comment feedback, problem feedback, customer return visit, etc., to improve our products, technologies and services, enhance market influence and service level.

2.Information Use

We use your information to:

2.1 Using the information collected, our product of AI pillow, AI bed, AI recommender system will provide personalized services.

2.2 Our product may exert statistical analyses on product usage. At the same time, we may share this data information with the public to show the overall usage trend of our service. The relevant reports shall not contain any of your personally identifiable information.

2.3 We use Dream information to provide you with Dream services.It is used to ensure Dream AI Mattress APP is functioning properly. Dream Information is used to analyze the performance of our products and develop new products and features. 

2.4 Dream Information is limited to us and trusted partners assisting us in enhancing security, ensuring the Dream services work, and continuing to provide consumers with advanced features to improve your sleep.

3.Information Sharing

We do not sell your personal information to third parties. However, we may share information

under the following circumstances:

3.1 Collaborating with our service providers to fulfill orders or provide services.

3.2 Complying with legal requirements or responding to government requests.

3.3 Protecting our legal rights or user safety.

4.Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can disable cookies through your browser settings, but this may affect the functionality of the website.

5.Data Security

We adopt industry-standard security measures (such as SSL encryption) to protect your personal information from unauthorized access, use, or disclosure.

6.User Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us.

Privacy Policy Updates
We may update this Privacy Policy from time to time and encourage you to review it periodically. You can find the date of the last update at the bottom of this page. If we make any significant changes to this Privacy Policy, we will notify you by appropriate means. By continuing to use the website, Dream, and/or our services after any changes to this Privacy Policy, you agree to be bound by the revised Privacy Policy, including for information we collected prior to the changes.

8.Contact Us

If you have any questions about this Privacy Policy, please contact us at: [service@meimte.com] or [+86 18124054698].